February 2024 Utilization Report

Highlights: Looking at average daily volumes, all five of the highlighted metrics (Fig. 1) saw an increase in volumes from January to February 2024: acute care admissions went from -13% in January to -10% in February below pre-COVID baselines, and emergency department visits went from -25% to -23% and psychiatric admissions went from -21% to -18% below baselines in February. Observation admissions and ambulatory surgeries both continue to show recovery to pre-COVID baselines going from -3% to 6% and 0% to 9% above baseline respectively.



Top 10 De-Escalation Tips for Health Care Professionals

Every day at the workplace presents new encounters, situations, and challenges for the health care professional. You may find yourself dealing with angry, hostile, or noncompliant behavior every day. Your response to this defensive behavior plays a critical role in determining whether or not the incident will escalate into a crisis situation. These 10 de-escalation tips provide strategies and techniques to help you respond to difficult behavior in the safest, most effective way possible.

  1. Be empathetic and nonjudgmental
  2. Respect personal space
  3. Allow time for decisions
  4. Use nonthreatening nonverbals
  5. Set limits
  6. Focus on feelings
  7. Ignore challenging questions
  8. Avoid overreacting
  9. Choose what you insist upon wisely
  10. Allow silence for reflection

DeEscalation Tips for Health Care

ONE-DC Membership Form

Join ONE-DC Today
The function of ONE-DC is to promote nursing leadership as an important specialty practice within the discipline of nursing. Nurse leaders support excellence in health care by impacting the quality of patient care in all settings, mentor nurses to implement evidence-based practice, collaborate with academic partners to guide the education and development of nursing practice, promote the cost effective delivery of care, and build a workforce to address the current and future needs of the community.

Complete the membership application to join.


Nurse Resiliency and Value of Stress Reduction

Former ONE-DC President, Denice Boehm, presented at the DCHA’s Patient Safety & Quality Summit. She spoke about nursing resiliency and the value of stress reduction, particularly within the context of the pandemic.


AONL COVID-19 Longitudinal Study

This report and accompanying PowerPoint presentation focuses on the following research goals:

  • Nursing leadership pulse check
  • Identify key challenges
  • Identify changes in leadership perception
  • Leverage nursing leadership advocacy support

The story from July 2020 has changed including the emotional impact, financial challenges, levels of support and points of care.


© 2024. District of Columbia Hospital Association.